We are open to serve you, answer
questions or schedule an appointment during the normal business
Monday - Friday: 9:00 a.m.
- 12:00 p.m. & 2:00 p.m. - 5:00 p.m.
Please do not call the office on
weekends to schedule a routine appointment or request
We are able to see patients by
appointment only. Should you have a situation that
requires immediate attention, please call our office for urgent
appointment scheduling. We appreciate your patience as the
staff tries to work you into the schedule.
Unfortunately, emergencies do occur,
which occasionally cause delays in the physician's daily
schedule. Again, we ask for your patience regarding these
We are committed to remaining as
accessible to our patients as possible. This is why we accept many health
insurance programs. Please be familiar with your
coverage to avoid unexpected bills. If
your services are not covered by your health plan or we cannot verify coverage, we
will expect payment of office services at the time of service. You will be
given a complete statement of office services and charges.
We will file insurance for maternity patients and surgical procedures; we will
also make arrangements with you for payments of all deductibles, co-payments or other
charges that are the patient's financial responsibility.
Our professional fees are based on the usual and
customary fees for obstetrics and gynecology in the San Ramon
Valley area. For services not covered by insurance, we accept cash, credit
cards and personal checks.
Health plan coverage varies significantly by carrier, by
employer, and/or by contract. We cannot know the benefits and
exclusions of each patientís health plan. It is the
patientís responsibility to know and understand her plan
coverage and benefits.
and Other Forms:
We realize that special forms are
sometimes necessary to provide documentation of medical
conditions. Completing forms is time consuming and
generally falls outside of the contractual relationship between
you and your insurance company. As a result, there will be
a charge of $20.00 for completing disability,
workman's compensation and other forms. This needs to be
paid prior to form completion.
All completed forms will be mailed to
the insurance company, employer, you (the patient), or you will
be called to pick up your form within 5 business days from the
date the forms are received in our office. Every effort will be made to adhere
to the response timeframe; however there may be exceptions.
In the event of delay, the office will try to notify you.
We do charge a fee for
the copying of medical records. The fee and length of time to
copy the medical record is dictated by the size of the chart.
Please give the office advance notice. The copying fee is due at
time of pick up or prior to mailing.
A fee of $25.00 for checks returned to
us for insufficient funds will be charged to your account.
Future services may require payment by cash, money order or
credit card for your payment obligations.
Accounts Past Due:
Payment for statements is due upon
receipt. Non-compliance may result in preparation of
account for small claims court, collection agency and/or credit
bureau reporting and possible discharge from the practice.
All accounts sent to collections will have an additional
collection fee of 25% of the balance added to the outstanding
After 5 p.m. on weekdays and on the
weekends, Dr. Vogel and Dr. Grabenstetter are available in case of an emergency.
Please limit after hour calls to emergencies only. In the
event you determine the problem is severe, please go directly to
the hospital emergency room. The physician on duty will
notify the office of your arrival at the hospital.